Estonian Civil Society（https://heakodanik.ee/en/estonian-civil-society/） Civil society（https://heakodanik.ee/en/civil-society/）
Volunteering（https://heakodanik.ee/en/volunteering/）
Good Public Engagement（https://heakodanik.ee/en/good-public-engagement-code-of-practice/）
Estonian Civil Society Development Concept（https://heakodanik.ee/en/estonian-civil-society-development-concept/）
Contracting Out Public Services（https://heakodanik.ee/en/good-practice-for-contracting-out-public-services/）
NGO sustainability（https://heakodanik.ee/en/ngo-sustainability-index/）
Legislation（https://heakodanik.ee/en/legislation/）
Code of ethics（https://heakodanik.ee/en/code-of-ethics/）
Manifestos of NGOs（https://heakodanik.ee/en/manifestos-of-ngos/）
NENO（https://heakodanik.ee/en/mission-goals-achievements/） Administration（https://heakodanik.ee/en/administration/）
Articles of Association（https://heakodanik.ee/en/articles-association-network-estonian-nonprofit-organizations/）
Current doings（https://heakodanik.ee/en/current-doings/）
Capacity building（https://heakodanik.ee/en/development-program/）
Community Practice（https://heakodanik.ee/en/community-practice/）
Good Election Practices（https://heakodanik.ee/en/good-election-practices/）
The Prominents of the Third Sector（https://heakodanik.ee/en/the-prominents-of-the-third-sector/）
Our Team（https://heakodanik.ee/en/our-team/）
Support NENO’s work（https://heakodanik.ee/en/support-nenos-work/）
Our members（https://heakodanik.ee/en/our-members/）
ENG（https://heakodanik.ee/en/good-practice-for-contracting-out-public-services/）EST（https://heakodanik.ee/）RUS（https://heakodanik.ee/ru/）
Newsletter（https://heakodanik.ee/en/civil-society-newsletter） Accessibility（https://heakodanik.ee/en/accessibility）
Estonian Civil Society（https://heakodanik.ee/en/estonian-civil-society/） » Contracting Out Public Services（https://heakodanik.ee/en/good-practice-for-contracting-out-public-services/）
Estonian Civil Society（https://heakodanik.ee/en/estonian-civil-society/） Civil society（https://heakodanik.ee/en/civil-society/）
Volunteering（https://heakodanik.ee/en/volunteering/）
Good Public Engagement（https://heakodanik.ee/en/good-public-engagement-code-of-practice/） OLD: Code of Good Practices on Involvement（https://heakodanik.ee/en/old-code-of-good-practices-on-involvement/）
Estonian Civil Society Development Concept（https://heakodanik.ee/en/estonian-civil-society-development-concept/） Estonian Civil society Development Concept（https://heakodanik.ee/en/estonian-civil-society-development-concept-2/）
Contracting Out Public Services（https://heakodanik.ee/en/good-practice-for-contracting-out-public-services/）
NGO sustainability（https://heakodanik.ee/en/ngo-sustainability-index/）
Legislation（https://heakodanik.ee/en/legislation/）
Code of ethics（https://heakodanik.ee/en/code-of-ethics/） In Spanish（https://heakodanik.ee/en/in-spanish/）
Manifestos of NGOs（https://heakodanik.ee/en/manifestos-of-ngos/）
NENO（https://heakodanik.ee/en/mission-goals-achievements/） Administration（https://heakodanik.ee/en/administration/）
Articles of Association（https://heakodanik.ee/en/articles-association-network-estonian-nonprofit-organizations/）
Current doings（https://heakodanik.ee/en/current-doings/）
Capacity building（https://heakodanik.ee/en/development-program/） Future Leaders of Estonian CSOs（https://heakodanik.ee/en/future-leaders/） Program results（https://heakodanik.ee/en/program-results/）
Community Practice（https://heakodanik.ee/en/community-practice/）
Good Election Practices（https://heakodanik.ee/en/good-election-practices/）
The Prominents of the Third Sector（https://heakodanik.ee/en/the-prominents-of-the-third-sector/）
Our Team（https://heakodanik.ee/en/our-team/）
Support NENO’s work（https://heakodanik.ee/en/support-nenos-work/）
Our members（https://heakodanik.ee/en/our-members/） For members（https://heakodanik.ee/en/for-members/）
How to join?（https://heakodanik.ee/en/how-to-join/）
Contracting Out Public Services
The objective of the good practice for contracting out public services is to ensure that the public authority as transferor and the civil society organisations as service providers would base their provision of the service on the same principles to make sure that goals important to the society are achieved.
All public services, which can be provided by ensuring the achievement of clear responsibility mechanisms and which are not prohibited to be transferred by the constitution can be subject to transfer to civil society organisations.
The objective for transferring a public service could be to improve or maintain the quality and availability of a service, to improve the efficiency of service provision or to achieve another socially accepted goal. The transferor and provider will be guided from the need to protect the public interest and the rights of third persons when transferring a public service.
Important concepts: Public authority – the state, local governments and their agencies. Contracting out public services – situation where the public authority transfers the provision of a public service to a private company, civil society organisation or other public organisation but maintains control and responsibility for the provision of the service.
1. Preparing the transfer
1.1. Upon preparing the transfer of the public service, the public authority will determine the content and objectives of the service based on the needs of the society and by consulting the consumers of said service. If necessary, civil society organisations will be engaged in the preparation process. 1.2. In planning the transfer, the following issues of the public service will be determined:
the long-term or social objective (e.g. improving welfare of the elderly; improving citizens’ choices, supporting small business, etc.)
direct goals (e.g. number of people helped back into employment, surface area of maintained land, etc.)
its content, incl. target group, time for service provision, quantitative and qualitative characteristics
performance indicators, both quantitative and qualitative
standards (e.g.