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Strategic Direction Statement
As part of our commitment to update our Business Plan, in 2021 we conducted market research with our customers to understand their priorities to help inform our business planning. This research was conducted by an independent research consultancy and consisted of a series of focus groups with customers, followed by an online survey.
The results of this work, which can be downloaded at the bottom of this page, helped us to understand what was important to customers, which we then used to inform decision making in the selection and prioritisation of our projects and capital programme as a key part of business planning. Thank you to everyone who took part in the research for your valuable feedback and input.
Three key themes and seven top priorities were identified through the process and further customer engagement and research will be sought moving forward as future plans are developed.
Guernsey Water is grateful to all who took part in this period of customer research, if you are interested in signing up to provide feedback and input in future, you can do so here: Have Your Say - Guernsey Water（https://water.gg/help-support/have-your-say-form/）